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Master Mentoring: Understanding and Scheduling Continuous Improvement Activities

8 February 2022
Recording of Zoom Webinar

Please note: This first session in our Master Mentoring  program has now occurred. However you can still purchase the recording independently or as part of the bundle.

ASQA’s regulatory approach includes emphasis on a best practice principle that “promotes a culture and system of self-assurance and continuous quality improvement – as a core component of provider operations”


So, how do we critically examine our RTO and improve performance?   

A planned, annual review approach can provide the perfect platform for determining an RTO’s areas of focus and frequency. This in turn, increases our levels of success in identifying Continuous Improvement activities and actions and maintaining overall compliance. Implementing a practice of continual review of our administrative processes and records will support your RTO’s journey to self-assurance. 

This session will explore the importance of Continuous Improvement, the ‘how-to’ of determining focus and frequency of reviews, who should be involved in the review process and how to implement a structured calendar of Continuous Improvement events/actions.

This 90 minute webinar will include 15 minutes dedicated to answering your questions and participants will walk away with supportive resources to assist back in the workplace.

Key topics covered in this webinar: 

  • Determining the areas of focus and frequency of review
  • Who should be involved? 
  • Developing a Continuous Improvement calendar and implementing
  • What to do with any Continuous Improvement - activities
  • Keeping records of Continuous Improvement

NB. Can't make the session?
We send out all electronic resources to registrants within 48 hours of the session closure. All Velg Training Webinars are scheduled in AEST (QLD time) - please check your timezone before logging onto the online training session.

Date & Time

Tuesday 8 February 2022
11:00am - 12:30pm (AEST: QLD)

Other timezones:
12:00pm - 1:30pm (AEDT: NSW, ACT, VIC, TAS)
11:30am - 1:00pm (ACDT: SA)
10:30am - 12:00pm (ACST: NT)
9:00am - 10:30am (AWST: WA)

Who should attend

Anyone who plays a role in the the administrative processes at your RTO: 

  • RTO Managers
  • Compliance Managers
  • Operational Managers
  • Administrators
  • Trainers and Assessors
  • Training Managers
  • Administration Managers

What to expect

Presented by our Master of Administration (Angela McGregor), you will be provided with the following resources after the event:

  • PowerPoint (in PDF format)
  • Recording of the webinar (three months access)
  • Additional supportive resource/s
  • Electronic Statement of Attendance


Angela McGregor

RTO/Compliance Manager

Angela McGregor is the owner and principal consultant of RTO Consulting who has been offering consulting services throughout Australia. RTO Consulting was also established to provide guidance, coaching and assistance to businesses wanting to become a RTO, existing RTOs and businesses wanting to develop nationally accredited courses.

Angela has successfully set up her own RTO in January 2003, which she successfully sold in July of 2012.

As a practitioner dedicated to sharing knowledge, Angela has consulted through many forums pertaining to compliance issues and improvement strategies for training and assessment services. Angela is known for her current industry, knowledge and success in developing accredited courses and track record in setting up RTOs and assisting RTOs with compliance against the VET Quality Framework.

Angela holds a number of qualifications including; Diploma of Quality Auditing, Diploma of VET Registration and Management, Diploma of Business, Diploma of Training and Assessment and Bachelor of Business majoring in Marketing.

Opportunities to interact

  • Use a microphone to speak with trainer/attendees (Not available in all Webinars)
  • Raise your 'virtual hand' to engage in discussion
  • Share your thoughts via online chat window
  • Answer online polls that provide instant group feedback

NB. If you would like to send chat questions to the presenter Angela McGregor before the session, please email

Contact us

Need some help? Visit our help section to get answers to your questions.

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