Refund Policy

Please choose carefully. Velg Training does not provide refunds if you simply change your mind, choose the wrong service/product or if your RTO discontinues its registration. All transactions are processed in AUD.

Clients may choose between a  refund in instances where services/products are faulty, have been wrongly described, or are different to the service/product advertised for purchase on the website. In relation to purchased professional development services, via either face-to-face or electronic mediums, cancellations must be made in writing to, and acknowledged by, a staff member at Velg Training.

Events

Workshops

Cancellations received and acknowledged at least 7 days prior to the commencement of a workshop will be entitled to a refund less an administration fee of $22.00 (including GST). No refunds will be provided if cancellation is made within 7 days of the workshop, however substitute delegates will be welcome upon written notice to events@velgtraining.com.

Minimum attendee numbers are required for all workshops to proceed and Velg Training reserve the right to cancel or change the date of a scheduled workshop at anytime to ensure minimum numbers are met. Where cancellation or change of date to a workshop occurs, you will be contacted directly by a Velg Training staff member.

Conferences

Cancellations that are received and confirmed at least 30 days before a conference starts will be eligible for a refund, less an administration fee of 20% of the paid registration fees.

No refunds will be provided if cancellation is made within 30 days of any conference; however, a substitute delegate will be welcome upon written notice to events@velgtraining.com.

If registered delegates of the face-to-face event choose to transfer to a recording-only ticket at least 30 days before the start of the event, they will receive a refund for the difference in price between the face-to-face ticket and the recording-only ticket.

Where notice of transfer is provided less than 30 days from the conference date, no refund will be provided however, all post event resources (including the professionally recorded sessions from the event) will be provided for viewing for 30 days.

The last day to sign up for any Velg Training conference is about two weeks before the event. If you would like to purchase a ticket to the event within 2 weeks of the conference date, please email events@velgtraining.com. Upon receipt of the new registration, a manual invoice will be raised.

Unavoidable Occurrences

In the event that the Conference/Exhibition/Event is cancelled or delayed through no fault of Velg Training and/or the venue operator, including but not limited to fire, flood, labour disputes, natural disasters, acts of God(s), health disasters, government directions, civil disorders, riots, insurrections, work stoppages, slowdowns, or disputes, or other similar events, then the Exhibitor/Sponsor/Event, attendees shall not be entitled to any refund or claim for any loss or damage.

If a registered delegate of the face-to-face event is unable to attend in person due to unavoidable circumstances, they will be transferred to the Recordings Only ticket, where they can watch the professionally filmed and recorded sessions after the event.

Event attendees are strongly advised to secure appropriate travel and health insurance. Event attendee registration fees do not provide any such insurance coverage.

Products

Our template and guide products, including Webinar recordings, are provided via a link inside your profile (History, Purchases tab). 

These Products are for the named person only (i.e.: the person who puts the product into their shopping cart is the person who is allocated access to the product). If you require another member of your organisation to have access to the product, the product must be purchased in that person's name.  If you require any assistance with this please reach out to our team: events@velgtraining.com 

All Velg Training Products are designed for use on Office 2010 and Adobe Reader. If you do not have Adobe Reader a free version can be downloaded from www.adobe.com (note to Mac users - fillable pdf documents will not work as intended if using Preview, Adobe Reader must be used).

Please choose your product carefully! Due to the nature of the ability to download products immediately upon access, there is no refund available for the purchase of a product.

Webinars

Cancellations received and acknowledged at least 7 days prior to the commencement of a webinar will be entitled to a refund, less an administration fee of $22.00 (including GST). No refunds will be provided if cancellation is made within 7 days of a webinar, however a substitute delegate will be welcome upon written notice to webinar@velgtraining.com.

Velg Training reserves the right to postpone any live webinar due to unforeseen circumstances beyond our control. In such situations you will be notified of the postponement of the event and a new date.  Registered attendees will not be entitled to a refund. If the registered attendee is unable to attend live the new date and time, Velg Training will provide the recording of that webinar.

Delegates have the right to request that we test the program with them before you register and pay. Once registered, delegates must use the unique URL provided to complete the online orientation process and should test the program with their systems prior to the webinar.  Velg Training is not responsible for delegates that are unable to access the webinar platform and have not tested their system a minimum of 24 hours prior to the commencement of a webinar.

Each webinar registration is for the named person only. Each registered delegate must log onto the webinar platform using the provided unique URL, their own personal details and their own individual operating system at the time of the webinar, in order to be issued a Statement of Attendance and electronic resources. All paid webinar registrations receive electronic resources within approximately 48 hours after the webinar concludes. People who are not registered for the webinar, but listen in with a colleague, are not entitled to a Statement of Attendance or electronic resources.

In agreeing to Velg Training's terms and conditions for attending a webcam based event, you give permission for Velg Training to use your image for the purpose of providing attendees of that event with a recording of the event as part of the post event resources. 

Velg2Go

Velg2Go modules are opened every month from the first of the month to the last day of the month.

Once registered and paid, participants will be sent a confirmation link via email (just like any other Velg Training event) that connects participants (through a single sign-in) to the Canvas platform.

Participants will need to 'allow' canvas to access/recognise their Velg Training profile to sign in. The email address and password used for Velg Training will automatically become the login details for Canvas.

Please note that there are some basic computer specifications for the Canvas LMS platform, which can be found here: https://www.velgtraining.com/events/827/tech-requirements. Velg Training recommends confirming computer specifications and mobile app compatibility prior to the course, taking no liability for incompatibility of devices.

Cancellations received prior to commencement of the module/s will receive a refund (less an administration fee of $22). To cancel enrolment, please contact Velg Training directly at elearning@velgtrainng.com.

Transfer from one month to the next can also be requested by contacting elearning@velgtraining.com

A change of enrolment from one delegate to another can also be accepted.  Please contact Velg Training directly at elearning@velgtrainng.com.

Membership

By purchasing membership, you agree that you are signing up to an ongoing yearly subscription however this subscription is not automatically charged at the renewal date. The renewal date will be 12 months from the equivalent commencement date. Membership fees do not include free entry to Velg Training workshops, national/state conferences or other events however, discounted rates apply to all members.

Membership is valid for 12 months from the date paid (renewal notices are sent by email 28 days, 7 days and 1 day prior to the membership expiration date). If renewal notices are not actioned and payment for continuing the membership subscription is not received by the due date, your membership will be automatically terminated.

Individual or individual plus membership subscriptions entitle the named individual only to have to access to the online Knowledge Hub and Member Profile, receive the member newsletter and be eligible for member discounts.

Where an organisation purchases an individual or individual plus membership for an employee and that employee leaves the organisation, the membership is deemed to be owned by the organisation. The membership can be transferred to another staff member on written application and acknowledgement by a staff member at Velg Training (email is acceptable), where that written application indicates that the person from whom the membership is being transferred from no longer works for the organisation or has changed roles. All professional development purchased prior to the transfer under the membership will remain with the original member. If the organisation wishes to obtain this professional development, they need to advise a staff member of Velg Training prior to the transfer of members occurring. Cancelled Velg Training membership are non-refundable.

Corporate or corporate plus membership types can only be purchased by individual organisations (i.e., that hold their own RTO number or ABN). Large ‘umbrella’ organisations comprising multiple RTOs cannot purchase one membership that extends membership to other organisations. For example, an individual TAFE institute must own the membership as opposed to the state-wide TAFE operator holding one membership, with multiple institutes that are separate RTOs according to training.gov.au sitting inside that subscription. 

Organisations in partnership agreements must both hold separate membership subscriptions, as per the RTO registration on training.gov.au.

Sibling accounts can be added to a corporate or corporate plus membership extending the benefits of the membership to their team. To be added to the membership these sibling accounts must be paid either as PAYG staff or contract trainers/assessors by the named corporate/corporate plus member.  Where an organisation employs contracted consultants, these contracted employees may hold a ‘sibling’ relationship, for the period they are contracted by the organisation. Once the contract has ceased, they are to be removed from the membership and can choose to hold individual or individual plus membership in their own right.

Upon receipt of advice of cancellation of a subscription, Velg Training will ensure that the subscription remains in effect until the scheduled renewal date and will then process termination on that day.

If these terms and conditions are not adhered to Velg Training reserves the right to cancel the membership at any time.

Velg Training is dedicated to keeping your details private. Any information collected in relation to you is kept strictly secured. Velg Training does not pass on/sell/exchange any of your personal details with any individual, company or government organisation. Velg Training will only use this information to identify your orders, provide you with correspondence (where applicable) and to personalise your purchasing experience. Velg Training uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Velg Training only remain while you are browsing the website. Velg Training does not store persistent cookies on a client’s computer. 

Whenever you use the Velg Training website, or any other website, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its ‘IP address’ and is sent automatically each time you access any internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. Velg Training does not keep a record of the IP addresses from which clients access our website except where a client has specifically provided information (in which case we may also record your IP address for security purposes). For example, when proceeding to a checkout to finalise an order a client may wish to make, after completing the form provided, your IP address will be stored along with a transaction number that allows Velg Training to track the order.

Privacy

Velg Training recognises the importance of privacy and security of personal details of all event attendees, members and non-members. The Velg Training Privacy Policy indicates the minimum privacy standards for handling Personal Information, in relation to internal and external practices. Velg Training will conduct this procedure in compliance with the guidelines issued under the Privacy Act 1988 and the Australian Privacy Principles (APPs) as described in the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

We may disclose some or all of your personal information to third parties with whom we may collaborate for events or training sessions, service providers providing services such as marketing or IT management. In the case of the National VET Conference, disclosure of your personal information to Sponsors and Presenters of the event will occur for marketing purposes. If you do NOT wish to have your details provided to Sponsors or Presenters, please OPT-OUT HERE Velg Training may disclose your personal information to overseas recipients for support and assistance as it uses cloud-based internet applications that are hosted outside of Australia for its operational business platform.

Queries

Any Privacy-related queries should be addressed to:

Privacy Officer
Velg Training - 9 Froude Street, Banyo QLD 4014
Phone 07 3866 0888
Email info@velgtraining.com

Collection Statement

Velg Training Pty Ltd. (“Velg Training” or “we” “us” or “our”) collect your personal information (such as your name, contact details and company/employer) directly from you when you request that we consider your application for membership, sign up as a subscriber, enrol in an event or submit an online entry form, or otherwise. We collect your personal information for the purposes of keeping you informed of the services we offer and developments that may be of interest to you, notifying you of events that we are holding and running surveys to improve our services or services offered.

If we do not collect your personal information as described, we may not be able to provide you with the information you have requested or provide certain services to you. We may disclose some or all of this personal information to third parties with whom we may collaborate for events or training sessions, or service providers providing services such as marketing or IT management. Velg Training will only disclose your personal information to overseas recipients for IT support and assistance as it uses cloud based internet applications that are hosted outside of Australia for its operational business platform.

Our privacy policy above contains information about how you may access the personal information that is held by us and seek correction of such information. This policy also contains information about how you may complain to us about a breach of the Australian Privacy Principles and how we will deal with such a complaint. You can contact us at privacy@velgtraining.com or by phone to (07) 3866 0888.

Image Permission Taken at Events

In agreeing to Velg Training’s terms and conditions for attending or presenting at an event, you give permission for Velg Training to potentially use your image for marketing purposes, which includes both print and web use.

Terms and conditions specifically pertaining to image permission as agreed to by you are as follows:

I hereby assign to you full copyright of any photographs/videos taken at Velg Training events, together with the right of reproduction either wholly or in part, either separately or together, with any retouching, copying, adaptation, alteration or manipulation, and in any medium, in any country worldwide. You and your licensees or assignees may have unrestricted use of these for whatever purpose you may think fit, including advertising, editorial and public display.

I agree that the above mentioned photographs/videos and/or reproductions shall be deemed to represent an imaginary person and further agree that you or any person authorised by or acting for you may use these photographs/videos or any reproductions of them for any purpose including illustrating any wording which you or they may decide, and agree that no wording shall be considered to be attributed to me personally, but to an imaginary person.

I understand that I do not own the prints, negatives, transparencies, videos or copyright of the images and no payments are due to me in respect of them. I have read this permission form carefully and fully understand its meanings and implications.

Use of Feedback for Marketing Purposes

When accepting the terms and conditions of attending an event (workshop, webinar, National VET Conference or other special events that may occur from time to time), you agree that any comments (written or submitted points) that you detail in our online feedback survey, can be used in any promotional material that Velg Training deems as acceptable. To ensure the integrity of those comments, Velg Training will reference either your full name or organisation name or both.

Velg Training Followers

In registering for any Velg Training event or follower subscription, you agree to be added to our database, where you will receive notification emails of Vocational Education and Training (VET) sector updates, upcoming professional development and consulting opportunities and additional special offers from Velg Training on a weekly basis. If you have subscribed by mistake, or would like to remove yourself from this list in future, you are welcome to unsubscribe at any time using the link provided in follower email communications.

Security

When purchasing from Velg Training, financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. The 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding the Velg Training security policy, please contact our client services area at enquiries@velgtraining.com

Indemnity

Velg Training provides advertising and sponsorship opportunities to a wide range of product and service providers in the VET Sector. Sponsorship or advertising with Velg Training by a third party does not constitute endorsement by Velg Training of the product or service being provided. Interaction with any individual organisations that may be displayed on our website is beyond the control of Velg Training and is the sole responsibility of the organisation. Velg Training does not give any warranty nor accept any liability in relation to the interactions between organisations. If any law prohibits the exclusion of such liability, Velg Training limits its liability to the extent permitted by law.