Velg Training want to make your life easier! Custom designed products, created with precision and care, have been designed especially for you. All of our ready-to-use templates and webinar recordings are now available in one easy-to-find place.
Please choose carefully. Velg Training does not provide refunds if you simply change your mind or choose the wrong service/product. All transactions are processed in AUD.
Clients may choose between a refund in instances where services/products are faulty, have been wrongly described, or are different to the service/product advertised for purchase on the website. In relation to purchased professional development services, via either face-to-face or electronic mediums, cancellations must be made in writing to, and acknowledged by, a staff member at Velg Training.
Cancellations received and acknowledged at least 7 days prior to the commencement of a workshop will be entitled to a refund less an administration fee of $22.00 (including GST). No refunds will be provided if cancellation is made within 7 days of the workshop, however substitute delegates will be welcome upon written notice to firstname.lastname@example.org.
Minimum attendee numbers are required for all workshops to proceed and Velg Training reserve the right to cancel or change the date of a scheduled workshop at anytime to ensure minimum numbers are met. Where cancellation or change of date to a workshop occurs, you will be contacted directly by a Velg Training staff member.
Cancellations received and acknowledged at least 30 days prior to the commencement of any conference will be entitled to a refund less an administration fee of 20% of the registration fees paid.
No refunds will be provided if cancellation is made within 30 days of any conference, however a substitute delegate will be welcome upon written notice to email@example.com.
Where registered delegates of the face-to-face event choose to transfer to a Recordings Only ticket at least 30 days prior to the commencement of the event, a refund of the difference between the price paid for the face-to-face ticket and a Recordings Only ticket will be provided.
Where notice of transfer is provided less than 30 days from the conference date, no refund will be provided.
Registrations for any Velg Training conference close approximately 2 weeks prior to the event date. If you would like to purchase a ticket to the event within 2 weeks of the conference date, please email firstname.lastname@example.org.
Upon receipt of the new registration, a manual invoice will be raised.
In the event that the Conference/Exhibition/Event is cancelled or delayed through no fault Velg Training and/or the venue operator including but not limited to fire, flood, labour disputes, natural disasters, acts of God(s), government directions, civil disorders, riots, insurrections, work stoppages, slowdowns or disputes, or other similar events then the Exhibitor/Sponsor/Event Attendee shall not be entitled to any refund or claim for any loss or damage.
In the event that a registered delegate of the face-to-face event is, due to unavoidable circumstances, unable to attend in person they will be transferred to the Recordings Only ticket where they can watch the professionally filmed and recorded sessions post event.
Event attendees are strongly advised to secure appropriate travel and health insurance. Event attendee registration fees do not provide any such insurance coverage.
Our template and guide products, including Webinar recordings, are provided via a link inside your profile (History, Purchases tab).
These Products are for the named person only (i.e.: the person who puts the product into their shopping cart is the person who is allocated access to the product). If you require another member of your organisation to have access to the product, the product must be purchased in that person's name. If you require any assistance with this please reach out to our team: email@example.com
All Velg Training Products are designed for use on Office 2010 and Adobe Reader. If you do not have Adobe Reader a free version can be downloaded from www.adobe.com (note to Mac users - fillable pdf documents will not work as intended if using Preview, Adobe Reader must be used).
Please choose your product carefully! Due to the nature of the ability to download products immediately upon access, there is no refund available for the purchase of a product.
Cancellations received and acknowledged at least 7 days prior to the commencement of a webinar will be entitled to a refund, less an administration fee of $22.00 (including GST). No refunds will be provided if cancellation is made within 7 days of a webinar, however a substitute delegate will be welcome upon written notice to firstname.lastname@example.org.
Velg Training reserves the right to postpone any live webinar due to unforeseen circumstances beyond our control. In such situations you will be notified of the postponement of the event and a new date. Registered attendees will not be entitled to a refund. If the registered attendee is unable to attend live the new date and time, Velg Training will provide the recording of that webinar.
Delegates have the right to request that we test the program with them before you register and pay. Once registered, delegates must use the unique URL provided to complete the online orientation process and should test the program with their systems prior to the webinar. Velg Training is not responsible for delegates that are unable to access the webinar platform and have not tested their system a minimum of 24 hours prior to the commencement of a webinar.
Each webinar registration is for the named person only. Each registered delegate must log onto the webinar platform using the provided unique URL, their own personal details and their own individual operating system at the time of the webinar, in order to be issued a Statement of Attendance and electronic resources. All paid webinar registrations receive electronic resources within approximately 48 hours after the webinar concludes. People who are not registered for the webinar, but listen in with a colleague, are not entitled to a Statement of Attendance or electronic resources.
In agreeing to Velg Training's terms and conditions for attending a webcam based event, you give permission for Velg Training to use your image for the purpose of providing attendees of that event with a recording of the event as part of the post event resources.
Velg2Go modules are opened every month from the first of the month to the last day of the month.
Once registered and paid, participants will be sent a confirmation link via email (just like any other Velg Training event) that connects participants (through a single sign-in) to the Canvas platform.
Participants will need to 'allow' canvas to access/recognise their Velg Training profile to sign in. The email address and password used for Velg Training will automatically become the login details for Canvas.
Please note that there are some basic computer specifications for the Canvas LMS platform, which can be found here: https://www.velgtraining.com/events/827/tech-requirements. Velg Training recommends confirming computer specifications and mobile app compatibility prior to the course, taking no liability for incompatibility of devices.
Cancellations received prior to commencement of the module/s will receive a refund (less an administration fee of $22). To cancel enrolment, please contact Velg Training directly at email@example.com.
Transfer from one month to the next can also be requested by contacting firstname.lastname@example.org
A change of enrolment from one delegate to another can also be accepted. Please contact Velg Training directly at email@example.com.
By purchasing membership, you agree that you are signing up to an ongoing yearly subscription however this subscription is not automatically charged at the renewal date. The renewal date will be 12 months from the equivalent commencement date. Membership fees do not include free entry to Velg Training workshops, national/state conferences or other events however, discounted rates apply to all members.
Membership is valid for 12 months from the date paid (renewal notices are sent by email 28 days, 7 days and 1 day prior to the membership expiration date). If renewal notices are not actioned and payment for continuing the membership subscription is not received by the due date, your membership will be automatically terminated.
Individual or individual plus membership subscriptions entitle the named individual only to have to access to the online Knowledge Hub and Member Profile, receive the member newsletter and be eligible for member discounts.
Where an organisation purchases an individual or individual plus membership for an employee and that employee leaves the organisation, the membership is deemed to be owned by the organisation. The membership can be transferred to another staff member on written application and acknowledgement by a staff member at Velg Training (email is acceptable), where that written application indicates that the person from whom the membership is being transferred from no longer works for the organisation or has changed roles. All professional development purchased prior to the transfer under the membership will remain with the original member. If the organisation wishes to obtain this professional development, they need to advise a staff member of Velg Training prior to the transfer of members occurring. Cancelled Velg Training membership are non-refundable.
Corporate or corporate plus membership can only be purchased by individual organisations (i.e. that hold their own RTO number or ABN). Large ‘umbrella’ organisations comprising multiple RTOs cannot purchase one membership, e.g. an individual TAFE institute is the member rather than the state-wide TAFE operator and organisations in partnership agreements must both hold separate corporate or corporate plus memberships, as per the RTO registration on training.gov.au.
Sibling accounts can be added to the corporate or corporate plus membership extending the benefits of the membership to their team. To be added to the membership these sibling accounts must be paid either as PAYG staff or contract trainers/assessors by the named corporate member. Contracted consultants must hold individual or individual plus membership in their own right.
Upon receipt of advice of cancellation of a subscription, Velg Training will ensure that the subscription remains in effect until the scheduled renewal date and will then process termination on that day.
If these terms and conditions are not adhered to Velg Training reserves the right to cancel the membership at any time.
Whenever you use the Velg Training website, or any other website, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its ‘IP address’ and is sent automatically each time you access any internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. Velg Training does not keep a record of the IP addresses from which clients access our website except where a client has specifically provided information (in which case we may also record your IP address for security purposes). For example, when proceeding to a checkout to finalise an order a client may wish to make, after completing the form provided, your IP address will be stored along with a transaction number that allows Velg Training to track the order.
We may disclose some or all of your personal information to third parties with whom we may collaborate for events or training sessions, service providers providing services such as marketing or IT management. In the case of the National VET Conference, disclosure of your personal information to Sponsors and Presenters of the event will occur for marketing purposes. If you do NOT wish to have your details provided to Sponsors or Presenters, please OPT-OUT HERE Velg Training may disclose your personal information to overseas recipients for support and assistance as it uses cloud-based internet applications that are hosted outside of Australia for its operational business platform.
Any Privacy-related queries should be addressed to:
Velg Training - 9 Froude Street, Banyo QLD 4014
Phone 07 3866 0888
Velg Training Pty Ltd. (“Velg Training” or “we” “us” or “our”) collect your personal information (such as your name, contact details and company/employer) directly from you when you request that we consider your application for membership, sign up as a subscriber, enrol in an event or submit an online entry form, or otherwise. We collect your personal information for the purposes of keeping you informed of the services we offer and developments that may be of interest to you, notifying you of events that we are holding and running surveys to improve our services or services offered.
If we do not collect your personal information as described, we may not be able to provide you with the information you have requested or provide certain services to you. We may disclose some or all of this personal information to third parties with whom we may collaborate for events or training sessions, or service providers providing services such as marketing or IT management. Velg Training will only disclose your personal information to overseas recipients for IT support and assistance as it uses cloud based internet applications that are hosted outside of Australia for its operational business platform.
In agreeing to Velg Training’s terms and conditions for attending or presenting at an event, you give permission for Velg Training to potentially use your image for marketing purposes, which includes both print and web use.
Terms and conditions specifically pertaining to image permission as agreed to by you are as follows:
I hereby assign to you full copyright of any photographs/videos taken at Velg Training events, together with the right of reproduction either wholly or in part, either separately or together, with any retouching, copying, adaptation, alteration or manipulation, and in any medium, in any country worldwide. You and your licensees or assignees may have unrestricted use of these for whatever purpose you may think fit, including advertising, editorial and public display.
I agree that the above mentioned photographs/videos and/or reproductions shall be deemed to represent an imaginary person and further agree that you or any person authorised by or acting for you may use these photographs/videos or any reproductions of them for any purpose including illustrating any wording which you or they may decide, and agree that no wording shall be considered to be attributed to me personally, but to an imaginary person.
I understand that I do not own the prints, negatives, transparencies, videos or copyright of the images and no payments are due to me in respect of them. I have read this permission form carefully and fully understand its meanings and implications.
When accepting the terms and conditions of attending an event (workshop, webinar, National VET Conference or other special events that may occur from time to time), you agree that any comments (written or submitted points) that you detail in our online feedback survey, can be used in any promotional material that Velg Training deems as acceptable. To ensure the integrity of those comments, Velg Training will reference either your full name or organisation name or both.
In registering for any Velg Training event or follower subscription, you agree to be added to our database, where you will receive notification emails of Vocational Education and Training (VET) sector updates, upcoming professional development and consulting opportunities and additional special offers from Velg Training on a weekly basis. If you have subscribed by mistake, or would like to remove yourself from this list in future, you are welcome to unsubscribe at any time using the link provided in follower email communications.
When purchasing from Velg Training, financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. The 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding the Velg Training security policy, please contact our client services area at firstname.lastname@example.org