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Growth Through Feedback, Complaints, Appeals and Refunds

12 December 2023
RECORDED via Zoom Webinar

Please note This live session has now concluded. You can still catch up via our recording-only ticket. (Automatically included when you purchase the bundle)

Whether you're new to VET,  starting a new role in your RTO, or experienced administration/compliance personnel looking to confirm that you're on the right track,
this course has been created just for you!


In this recording, prepare to unlock the true value of feedback, complaints, appeals, and refunds as indispensable tools for growth and continuous improvement within your RTO. Your dedicated coaching companion is here to illuminate this enlightening session.

Together, attendees unravelled the minimum requirements of these crucial areas, exploring how they intertwine with the broader concept of self-assurance, forming the very foundation of excellence.

Attendees discovered the art of conducting a comprehensive review of their RTO's policies, procedures, and practices, ensuring alignment with the Standards for RTOs 2015. They learned how to harness the invaluable information gathered through feedback, complaints, appeals, and refunds, transforming them into catalysts for enhancing their training and assessment services.

By the end of this recorded session, you should have gained the confidence to use feedback effectively, not only to meet compliance requirements but also to cultivate the growth of your RTO's success, nurturing it to reach new heights.

Embrace the intertwined nature of growth and feedback, and let it pave the way for a journey of excellence today.

Cultivate an environment where every challenge becomes an opportunity for growth!

Key topics covered in this webinar 

  • Minimum requirements: feedback, complaints, appeals & refunds
  • How these relate to self-assurance
  • Reviewing policies and procedures
  • Reviewing practice
  • Enhancing training and assessment as a result

Who should attend

Anyone involved in the Self-Assurance and Administration processes that your RTO manages:

  • Administrators (new or seasoned)
  • Compliance Managers
  • RTO Managers
  • Operational Managers
  • Training Managers
  • Administration Personnel

What to expect

After purchasing this recording, you will receive:

  • PowerPoint (in PDF format)
  • Recording of the webinar (three months access)
  • Additional electronic resource 
  • Electronic Statement of Attendance

After watching both recordings, please reach out with the date and time you watched and we will issue you with a Certificate of Completion.


Angela McGregor

RTO/Compliance Manager

Angela McGregor is the owner and principal consultant of RTO Consulting who has been offering consulting services throughout Australia, providing guidance, coaching and assistance to businesses wanting to become a RTO, existing RTOs and businesses wanting to develop nationally accredited courses and those looking to establish systems and processes to ensure compliance. 

As a practitioner dedicated to sharing knowledge, Angela has consulted through many forums pertaining to compliance issues and improvement strategies for training and assessment services. Angela is known for her current industry, knowledge and success in developing accredited courses and track record in setting up RTOs and assisting RTOs with compliance against the VET Quality Framework.

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