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Your Way: Student Information, Support and Complaints & Appeals

This 1 hour webinar is from our  suite of Your Way offerings.

It is ready to be presented to your staff, at a time that suit you! Need more information? Simply fill out our enquiry form below for a quote. 

This webinar will cover the obligations of an RTO with regards to student enrolment and support, including complaints and appeals. It will look at what the Standards for RTOs 2015 say, how these impact on an RTO’s enrolment practices and clarify the meaning behind what an RTO’s actual obligations to its students are.

Whilst covering the accuracy of information RTOs provide to its students prior to enrolment, the session will also look at how RTOs can best meet the additional support needs of its students and the evidence requirements in the event of complaints and appeals.

Key topics covered

  • What the Standards for RTOs 2015 say
  • What the Standards mean for the RTO
  • Is your RTO set up to meet its obligations to students?
  • Reviewing your RTO's practices
  • Evidence and record keeping

Who should attend

  • RTO Managers
  • Compliance Managers
  • Administrators
  • Operational Managers
  • Student Support Service Officers
  • Trainers and Assessors
  • Enrolment Officers

What to expect

  • PowerPoint
  • Recording of the webinar (three months access)
  • Additional electronic resources
  • Electronic Statement of Attendance


Angela McGregor

RTO/Compliance Manager

Angela McGregor is the owner and principal consultant of RTO Consulting who has been offering consulting services throughout Australia, providing guidance, coaching and assistance to businesses wanting to become a RTO, existing RTOs and businesses wanting to develop nationally accredited courses and those looking to establish systems and processes to ensure compliance. 

As a practitioner dedicated to sharing knowledge, Angela has consulted through many forums pertaining to compliance issues and improvement strategies for training and assessment services. Angela is known for her current industry, knowledge and success in developing accredited courses and track record in setting up RTOs and assisting RTOs with compliance against the VET Quality Framework.

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