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Master Mentoring: Reviewing Enrolment and Complaints/Appeals

12 April 2022
Recording of Zoom Webinar

Please note: This third session in our Master Mentoring  program has now occurred. However you can still purchase the recording independently or as part of the bundle.

Accurate and complete enrolment information is critical to every RTO and every student.

However, it is also extremely important to ensure that your RTO’s systems and processes are being followed and that the practices in place align with those systems.

Essentially, your RTO needs evidence that they are in fact, doing what they say they are doing in their policies and procedures. As such, the records kept have to speak for themselves!

This 90 minute webinar will explore what is required, the evidence that should be kept and for how long when it comes to enrolment and complaints/appeals records. It will include 15 minutes dedicated to answering your questions and participants will be provided with supportive resources to assist back in the workplace.

This session will provide valuable insights into the what and how of reviewing enrolment and complaints/appeals records.

Key topics covered in this webinar: 

  • What is required when it comes to enrolment and complaints/appeals?
  • What about the USI? What should we check to ensure compliance?
  • What evidence should we be keeping and for how long?
  • How should we check enrolment and complaints/appeals records and when?

NB. Can't make the session?
We send out all electronic resources to registrants within 48 hours of the session closure. All Velg Training Webinars are scheduled in AEST (QLD time) - please check your timezone before logging onto the online training session.

Date & Time

Tuesday 12 April 2022
11:00am - 12:30pm (AEST: QLD)

Other timezones:
11:00am - 12:30pm (AEST: NSW, ACT, VIC, TAS)
10:30am - 12:00pm (ACST: SA)
10:30am - 12:00pm (ACST: NT)
9:00am - 10:30am (AWST: WA)

Who should attend

Anyone who plays a role in the the administrative processes at your RTO: 

  • RTO Managers
  • Compliance Managers
  • Operational Managers
  • Administrators
  • Trainers and Assessors
  • Training Managers
  • Administration Managers

What to expect

Presented by our Master of Administration (Angela McGregor), you will be provided with the following resources after the event:

  • PowerPoint (in PDF format)
  • Recording of the webinar (three months access)
  • Additional supportive resource/s
  • Electronic Statement of Attendance


Angela McGregor

RTO/Compliance Manager

Angela McGregor is the owner and principal consultant of RTO Consulting who has been offering consulting services throughout Australia, providing guidance, coaching and assistance to businesses wanting to become a RTO, existing RTOs and businesses wanting to develop nationally accredited courses and those looking to establish systems and processes to ensure compliance. 

As a practitioner dedicated to sharing knowledge, Angela has consulted through many forums pertaining to compliance issues and improvement strategies for training and assessment services. Angela is known for her current industry, knowledge and success in developing accredited courses and track record in setting up RTOs and assisting RTOs with compliance against the VET Quality Framework.

Opportunities to interact

  • Use a microphone to speak with trainer/attendees (Not available in all Webinars)
  • Raise your 'virtual hand' to engage in discussion
  • Share your thoughts via online chat window
  • Answer online polls that provide instant group feedback

NB. If you would like to send chat questions to the presenter Angela McGregor before the session, please email

Contact us

Need some help? Visit our help section to get answers to your questions.

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