February 2024 Member Lunchbox Recording: ChatEQ - Emotional Intelligence + Effective communication

Recorded on 26/02/2024: This Member Lunchbox Recording is accessible via our Thinkific LMS Platform. 

Please Register Now to access this professional development activity.

Your Certificate of Completion is issued from (and accessible through) the Thinkific Platform immediately upon completion.

Session overview

Focusing on improving Emotional and Social Intelligence, participants will gain insights to navigate cultural interactions, enhance communication skills, and build stronger, respectful relationships. 

This webinar is designed to assist participants gain valuable skills and knowledge to excel in communicating in an ever-growing multicultural setting.

1. Introduction to Communication Intelligence:

• Understand the critical role of how communication intelligence, cultural nuances and global diversity play significant roles in education
• Communicate effectively (C forward: Culture, Context, Connection, Checking, Core skills, Concluding)

2. Active Listening:

• The art of active listening to better understand needs and preferences
• Clearing the MUD (Misunderstandings, Uncertainties, Doubts)
• Effective listening skills that can transcend language barriers.

3. Non-Verbal Communication:

• Delve into the world of non-verbal cues and gestures, crucial for decoding client sentiment and establishing rapport.

4. Emotional Intelligence in Communication

• Explore the concept of EI and its relevance in cross-cultural interactions
• Understand how self-awareness can control emotions effectively
• Develop social awareness to adapt communication styles

5. Cross-Cultural Communication Mastery

• Recognise and appreciate cultural differences to avoid misunderstandings and conflicts
• How do communication approaches align with cultural acceptance?
• Explore strategies for successful negotiations and resolving conflict constructively.

Key topics covered

• Emotional Intelligence in Communication
• Cross-Cultural Communication
• Non-Verbal Communication
• Skills to Clear the MUD (Misunderstandings, Uncertainties, Doubts)

Presenters