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February 2024 Member Lunchbox Recording: ChatEQ - Emotional Intelligence + Effective communication

Online via Thinkific LMS

Recorded on 26/02/2024: This Member Lunchbox Recording is accessible via our Thinkific LMS Platform. 

Please Register Now to access this professional development activity.

Your Certificate of Completion is issued from (and accessible through) the Thinkific Platform immediately upon completion.

Session overview

Focusing on improving Emotional and Social Intelligence, participants will gain insights to navigate cultural interactions, enhance communication skills, and build stronger, respectful relationships. 

This webinar is designed to assist participants gain valuable skills and knowledge to excel in communicating in an ever-growing multicultural setting.

  1. Introduction to Communication Intelligence:
  • Understand the critical role of how communication intelligence, cultural nuances and global diversity play significant roles in education
  • Communicate effectively (C forward: Culture, Context, Connection, Checking, Core skills, Concluding)
  1. Active Listening:
  • The art of active listening to better understand needs and preferences
  • Clearing the MUD (Misunderstandings, Uncertainties, Doubts)
  • Effective listening skills that can transcend language barriers.
  1. Non-Verbal Communication:
  • Delve into the world of non-verbal cues and gestures, crucial for decoding client sentiment and establishing rapport.
  1. Emotional Intelligence in Communication
  • Explore the concept of EI and its relevance in cross-cultural interactions
  • Understand how self-awareness can control emotions effectively
  • Develop social awareness to adapt communication styles
  1. Cross-Cultural Communication Mastery
  • Recognise and appreciate cultural differences to avoid misunderstandings and conflicts
  • How do communication approaches align with cultural acceptance?
  • Explore strategies for successful negotiations and resolving conflict constructively.

Key topics covered

  • Emotional Intelligence in Communication
  • Cross-Cultural Communication
  • Non-Verbal Communication
  • Skills to Clear the MUD (Misunderstandings, Uncertainties, Doubts)

Who should attend

Anyone looking to improve their knowledge about how to communicate and build stronger and respectful relationships (with students, staff, or management)

  • Assessors
  • Trainers
  • Training Managers
  • CEOs
  • RTO Managers
  • Operational Managers
  • Curriculum Developers

What to expect

Once you're enrolled, you have 90 days to complete your MLB Recording via our LMS platform - Thinkific.  

You will be sent a confirmation link via email (just like any other Velg Training event) and this link will connect you to the Thinkific platform. You simply need to input your username and create a password.

Once logged into Thinkific, your MLB recording will be visible on the dashboard

This asynchronous PD activity won't appear in your VET PD profile - but your Certificate of Completion is issued instantly upon completion of the course.

Please note: The 'Date Issued' on your Certificate is recorded in Coordinated Universal Time (UTC). For local Australian time, please add the relevant time offset (e.g., +9.5 hours for ACST)

AEST is equal to UTC plus 10 hours (UTC +10)
ACST is equal to UTC plus 9.5 hours (UTC +9.5)
AWST is equal to UTC  plus 8 hours (UTC +8)

Presenters

John Blake

CEO/RTO Owner

Having taught or presented in nearly 20 countries, John Blake is passionate about making in difference through education at all levels.

John has a background in hospitality and professional writing and in more recent years has taught in VET at TAFEs, Universities, conferences, schools, RTOs, prisons and in hotels.

Program

Registration options

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