Webinar Recording: ChatEQ - Emotional Intelligence + Effective communication

Please note that the revised Standards for Registered Training Organisations were publicly released on 1 October 2024 and will come into full regulatory effect from 1 July 2025.

The Standards for Registered Training Organisations (RTOs) 2015 will continue to apply until then.

This webinar recording refers to, and is based on, the requirements for the current regulatory environment.

Topic overview:

Focusing on improving Emotional and Social Intelligence, participants gained insights to navigate cultural interactions, enhance communication skills, and build stronger, respectful relationships.

This webinar was designed to assist participants in gaining valuable skills and knowledge to excel in communicating in an ever-growing multicultural setting.

Introduction to Communication Intelligence:

• Understood the critical role of how communication intelligence, cultural nuances, and global diversity played significant roles in education. Communicated effectively (C forward: Culture, Context, Connection, Checking, Core skills, Concluding).

Active Listening:

• Practiced the art of active listening to better understand needs and preferences. Cleared the MUD (Misunderstandings, Uncertainties, Doubts). Developed effective listening skills that transcended language barriers.

Non-Verbal Communication:

• Delved into the world of non-verbal cues and gestures, crucial for decoding client sentiment and establishing rapport.

Emotional Intelligence in Communication:

• Explored the concept of EI and its relevance in cross-cultural interactions. Understood how self-awareness could control emotions effectively. Developed social awareness to adapt communication styles.

Cross-Cultural Communication Mastery:

• Recognised and appreciated cultural differences to avoid misunderstandings and conflicts. Aligned communication approaches with cultural acceptance. Explored strategies for successful negotiations and resolving conflict constructively.

What was covered in the session:

• Emotional Intelligence in Communication
• Cross-Cultural Communication
• Non-Verbal Communication
• Skills to Clear the MUD (Misunderstandings, Uncertainties, Doubts)

Webinar content targeted towards:

Anyone looking to improve their knowledge about how to communicate and build stronger and respectful relationships (with students, staff, or management)

• Assessors
• Trainers
• Training Managers
• CEOs
• RTO Managers
• Operational Managers
• Curriculum Developers

Webinar duration:  1 hour

Bio of presenters:

Having taught or presented in nearly 20 countries, John Blake is passionate about making in difference through education at all levels.

John has a background in hospitality and professional writing and in more recent years has taught in VET at TAFEs, Universities, conferences, schools, RTOs, prisons and in hotels.

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