Webinar Recording: Focus Week: Revised Standards for RTOs - administrative requirements

This webinar recording has been checked to ensure that content is applicable to the current regulatory environment.

Topic

As part of Focus Week’s examination of the revised standards for RTOs, this session unpacked the administrative arrangements RTOs were required to have in place. 

This included exploring the amended transition arrangements, certification, credit transfer, and record retention. David discussed the importance of managing feedback and complaints, as well as continuous improvement approaches. 

This session was most suitable for owners, compliance and operational managers, and administrative staff.

What was covered in the session:

• Transition
• Assessment Retention
• Certification & record keeping
• Credit Transfer
• Feedback Complaints and Appeals
• Continuous Improvement

Webinar content targeted towards:

Anyone responsible for the administrative processes and practices within the RTO:

• RTO Owners
• Compliance Managers
• Operational Managers
• Administrative Staff

Webinar duration: 90 minutes

Bio of presenter:

 David Garner is the Principal Consultant at [consult dg] and provides advice, development and research to the VET sector. He has worked in a variety of compliance related roles for over 15 years.

Most recently, as the General Manager Regulatory Operations for the Australian Skills Quality Authority, David was responsible for implementing ASQA’s regulatory strategy nationally, including monitoring compliance of both training providers, and intending providers, against the VET Quality Framework and Educational Services for Overseas Students Act.

David was also Director, Training Quality, in the Queensland Department of Education and Training. Prior to joining the Queensland department in 2005, David worked in and managed training providers for many years. David has been active in sports administration for over 30 years and sat for many years on the board of the Queensland Fitness, Sport and Recreation Skills Alliance.

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