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Complaints and Appeals

All RTOs should have a policy and procedures in place for how they will deal with feedback, complaints and appeals.

Facilities, resources and equipment

Ensuring the right facilities, resources and equipment are in place is essential to delivering quality training and assessment.

Credit Transfer and Articulation Arrangements

Credit transfer is the process of awarding a student credit for learning outcomes they already have achieved.

Framework for Foundation Skills

Foundation skills refer to the core capabilities required for effective workplace and community participation, and include language, literacy, numeracy (LLN) and employability skills.

Safe and Inclusive Learning

An inclusive and safe learning environment supports learner engagement, removes barriers to participation, and promotes equity across the training journey.

Fees and Refunds

All RTOs must be explicit about their policies for collecting fees from students, and the conditions under which refunds may be issued.

Records Management and Data Retention

Records management and data retention are important activities in an RTO, ensuring that records are created, stored securely and preserved for as long as they are needed.

VET Legislation and Frameworks

There are various pieces of legislation, guidelines and benchmarks that govern training and assessment activities, and VET practitioners need to understand these requirements.

Student Files

RTOs must collect and keep information on their students’ learning activities. Considerations include the creation, maintenance, storage and access requirements associated with those files.

Quality Area 3: VET Workforce

Quality Area 3 comprises two focus areas and three standards that shape the way an RTO’s workforce is configured to deliver quality training and assessment.

Credential Policy

The Credential Policy outlines the credentials required for trainers and assessors undertaking particular training and assessment activities or roles. RTOs must comply with the Credential Policy (as referenced within the Standards) to ensure training is delivered by properly qualified and credentialed people.

Education Services for Overseas Students Framework (ESOS)

The ESOS Framework performs a number of functions with respect to organisations offering courses to international students studying in Australia on a student visa.

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