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Fees and Refunds

All RTOs must be explicit about their policies for collecting fees from students, and the conditions under which refunds may be issued.

Records Management and Data Retention

Records management and data retention are important activities in an RTO, ensuring that records are created, stored securely and preserved for as long as they are needed.

Student Files

RTOs must collect and keep information on their students’ learning activities. Considerations include the creation, maintenance, storage and access requirements associated with those files.

VET Legislation and Frameworks

There are various pieces of legislation, guidelines and benchmarks that govern training and assessment activities, and VET practitioners need to understand these requirements.

Quality Area 2: VET Student Support

Quality Area 2 comprises five focus areas and eight standards that go to the supports provided by RTOs to enable VET students to succeed in their training.

Quality Area 3: VET Workforce

Quality Area 3 comprises two focus areas and three standards that shape the way an RTO’s workforce is configured to deliver quality training and assessment.

Education Services for Overseas Students Framework (ESOS)

The ESOS Framework performs a number of functions with respect to organisations offering courses to international students studying in Australia on a student visa.

Credential Policy

The Credential Policy outlines the credentials required for trainers and assessors undertaking particular training and assessment activities or roles. RTOs must comply with the Credential Policy (as referenced within the Standards) to ensure training is delivered by properly qualified and credentialed people.

Third Party Arrangements

RTOs are responsible for all services delivered on their behalf, therefore should have written third-party or partnership agreements in place to monitor all parties’ compliance with the Standards.

Informing Learners

Prospective students must be given clear, accurate and timely information to make informed decisions about their training, and must be advised on whether the training product is suitable for their skills and abilities before they enrol.

Units of Competency

A Unit of Competency is the smallest component of a Training Package that can be assessed and recognised. It gives a description of the skills and knowledge required to perform effectively to a specific standard in a particular workplace role or function.

Facilities, resources and equipment - Standard 1.8

Standard 1.8 relates to the focus area of facilities, resources and equipment.

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