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Q. What is the COVID-19 Safe Plan for the Venue?
A. Please refer to the COVID Safe – Health & Hygiene Management Plan issued by the venue.
Please note: This is dependent on the COVID-19 out break and may be subject to change

Q. Will there be tea and coffee facilities?
A. Tea and Coffee can be located inside the Exhibition Hall and will be made available during all break times throughout the event. 

Q. Will delegates be catered for across the event?
A. All delegates will receive Morning Tea, Lunch and Afternoon tea. If you have purchased the Face-to-Face ticket – Welcome Function, Drinks and Canapes will be provided. 

Q. Where do I go when I arrive at the venue?
Please head to the Velg Training Registration Desk in Central Room C located next to the Exhibition Hall – you won’t be able to miss us!

Q. Will I receive a Statement of Attendance for my professional development records?
A.  Yes, please see how you will receive them based on your ticket type below:

Face-to-Face tickets
A Statement of Attendance will be sent out electronically along with the recordings and resources to your registered email 14 days post Conference.

If you miss the event and watch the recordings post-event, you can register to receive a Certificate of Completion via the link on the recordings page.

Recordings Only
You will receive an email with the link to the recordings and resources. 

Once you have watched them you will need to register to receive a Certificate of Completion via the link on the recordings page.

Q. How do I provide feedback on the conference?
A. You will be provided with a link to our Feedback form post-event, along with a link to access the Recordings and Resources.

If you would prefer to provide specific feedback, you can email

Q. I would like to interact with my peers at the conference via social media, will there be wireless internet (Wi-Fi) available?
A. Yes, free Wi-Fi will be provided. More information about access will be released closer to the Conference.

Q. Can I come and go from sessions?
A. Absolutely, but please be understanding of other participants and keep disruptions to a minimum. 

Q. I am interested in several sessions and some of these conflicts. Is there any way I can access the training for conflicting sessions?
Yes, all attendees, regardless of ticket type, will receive a link to their registered email address within 14 business days post conference with access to all session recordings and resources. 

Q. Do I need to carry the lanyard with me?
A. Yes, you need to wear your lanyard at all times as this will grant you access to all areas of the Conference.

Q. What happens if I forget my lanyard on Day 2?
A. Please visit a Velg Training Staff member at the Registration Desk and they will arrange for a new lanyard to be printed. 

Q. Where are the lifts located?
A. The lifts are located on each level within the venue and are clearly marked. 

Q. Where are the toilets located?
A. Multiple toilets are located on each level within the venue and are clearly marked. 

Q. Do you have a Cloak Room?
A. Yes, Access for the Cloak Room will be available on Friday 3 November 2023. 
More information will be released closer to the date.

Q. Is there anywhere I can charge my phone/laptop?

A. GCCEC have charging stations available throughout the venue. However, there will be a cost associated with this service.

Q. Where can I find a First Aid Kit?
A. First Aid Kits can be found in the following locations:

- GCCEC Registration Desk located on the Ground Floor.

 - Velg Training Registration Desk located next to the Exhibition Hall.

 Q. Is there parking at the venue?
A. Undercover car spaces are available for short-term parking, including two EV chargers. A $12 inclusive of GST flat rate is charged for parking at the centre.

Click here for more information about transportation and parking.

Q. Are there Disability parking bays?
A. Disability parking bays are conveniently located near the central lifts in the Car Park.

Q. Where can I get a Taxi from?
A. If you would like to organise a taxi service, please ask a member of GCCEC Staff at the venue reception desk or use the courtesy phone located in the foyer.

Q. Is there a Pharmacy near the Conference Centre?
A. The closest Pharmacy is located opposite the GCCEC.
Broadbeach Day and Night Chemist
3-5/2723 Gold Coast Hwy, Broadbeach, QLD 4218

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