How can we help you?

Webinars

• Registration
• Group Discounts
• System Requirements
• Test your System
• During the Webinar
• Post Webinar
• General

Webinars

As at 1st February 2020, Velg Training will be using the Zoom platform for all webinars.

You can download our easy PDF walkthrough guide here 

Registration

Q: How do I register for a webinar?
A:  Please note your registration at a webinar event is a two step process:

1. Purchase your ticket from our website - Webinar Events Page .  Once you have PAID for your event, you will receive a confirmation email that contains a link so that you can register your SEAT on our webinar platform
2. Register your SEAT on our webinar platform. (This process is similar to checking in for a flight and selecting your seat on the plane)

For more information about the Webinar Registration Process - click here

Group Discounts

Q:  There are a number of staff at my organisation that want to attend a Webinar, can I receive a volume discount?
A: Yes, group discounts are available when registering multiple attendees for this event. If five or more attendees are registered for an event, a discount of 5% will apply. This will apply for up to and including nine attendees. If 10 or more attendees are registered for an event, a discount of 10% will apply. Please email webinar@velgtraining.com if you have any questions regarding group discounts.

System Requirements

Q: What kind of operating system do I require?
A: At a minimum you will require:

• A personal computer or laptop to view the presentation (Mac or PC)
• Ability to receive audio (either using a telephone to dial-in or mic and speakers (headset) connected to your computer)

For PC-Based Organisers and Attendees

• Required: Windows® 7-10, Vista, XP or 2003 Server (Linux is not supported)
• Required: Internet Explorer® V8 or Later, Mozilla® Firefox® V34 or Later, Google® Chrome® V34 or later or Microsoft Edge V12 or later
• 5.0 or newer (JavaScriptTM and JavaTM enabled) . If needed, download Java here.
• Required: Internet connection, with cable modem, DSL or better recommended
• Recommended: Dual core 2.4GHz CPU or faster with at least 2 GB of RAM

For Mac-Based Organisers and Attendees

• Required: Mac OS® X 10.5 (Leopard®), OS X 10.6 (Snow Leopard®), OS X 10.7 (Lion®)
• Required: SafariTM 3.0 or newer, or Firefox 3.0 or newer; (JavaScript and Java enabled; ChromeTM is not supported)
• Internet Connection Required: Cable modem, DSL or better recommended
• Required: Intel processor with 512 MB of RAM or better recommended

Test your System

Q: What if I want to trial my system first?
A: To trial your current operating system, please contact us for a test webinar by emailing us at webinar@velgtraining.com 

During the Webinar

Q: What happens during the webinar?
A: During the webinar, the presenter will control what is displayed on your screen. This can include the use of PowerPoint, other Microsoft Office programs, the live use of internet sites and online polls.
You will be able to:

• Use your Telephone/Mic and Speakers audio options to speak with presenters/attendees
• Use the 'Hands Up' tool to raise your virtual hand and engage in the discussion
• Share your thoughts via the live 'Chat' window
• Answer live 'Polls' which provide instant group feedback

Q: What will I receive for this form of professional development?
A: Prior to the webinar:

• You will receive a confirmation email from Velg Training which requires you to reserve your seat for the webinar by registering on Zoom using your first name, last name and an email address.
• Once approved to attend the session, you will then receive a unique URL which will enable you to join the training session once it has commenced at the specified time.

Post Webinar

Q: What will I receive for this form of professional development?
A:  Post webinar:

• Within 48 hours of the completion of the webinar, you will receive an electronic version of your Statement of Attendance as well as a link to complete a feedback survey in order to access the webinar's electronic resources
• Electronic resources include: a PDF version of the PowerPoint presentation, a transcript of the live Chat Q&A, a Vimeo video of the recording of the webinar (available for 3 months after the completion of the session) and any associated electronic resources the presenter has outlined during the session.

Q: How do I watch a recording of a webinar?
A: Velg Training uses Zoom as a platform for facilitating webinars.
All recordings are embedded in the electronic resources sent to registrants within 48 hours of the session close. From there, you are able to view the recording of the presentation. The recording will be available for viewing for 3 months. If you are unable to view the recording, please contact Velg Training on webinar@velgtraining.com or by calling 07 3866 0888.

General

Q: What is a webinar?
A: A webinar is like having your own Velg Training consultant on your team and in your office! A webinar (online seminar) is a way to attend professional development without leaving your office or home. Connect to online professional development using your own operating system (desktop or personal computer) to view the presentation and interact with the presenter and other participants.
Listen to the session via Telephone (like a conference call) or Mic & Speakers (audio headset to connected to your computer system), participate and provide feedback using the 'Hand Up' tool, 'Poll' feature, 'Chat' window and Mic options. Essentially, a webinar is an online seminar in real time, with plenty of opportunity for interaction.

Q: I can no longer attend the Webinar, can I send a colleague in my place?
A: Certainly, please email  webinar@velgtraining.com as soon as possible with the name and email address of the new attendee and a Velg Training staff member will be in touch to confirm the name change.