Accommodation:

Q. Is there a preferred hotel option?
A.  Watermark Events has teamed up with Velg Training who once again will be providing some fantastic accommodation options for our delegates in the Gold Coast for the 2025 National VET Conference. On behalf of delegates attending the conference, various accommodation options have been negotiated on your behalf at a range of hotels & apartments. Visit their accommodation page by clicking here - Coming Soon!

Rooms are limited so please book early to secure your accommodation!

Dietary Requirements:

Q. Can you cater for my dietary requirements?
A. Yes you can do this by either emailing us at events@velgtraining.com  or logging into your profile on the Velg website and updating the dietary fields.

Q. If I have supplied special dietary requirements where would I locate them?
A. All special dietary requirements are located on the clearly marked catering station inside the Exhibition Hall. For people with Vegetarian, Gluten Free and Vegan, these will be all catered for at any of the Catering Stations.

If you have any difficulties locating these, please see a member of Velg Training Staff at the Registration Desk who can assist.

Q. I forgot to advise of my dietary requirements.
A. Unfortunately we will be unable to cater for those dietary requirements on the day of the event as all dietaries are sent to the venue one week prior.

General:

Q. Will there be tea and coffee facilities?
A. Tea and Coffee can be located inside the Exhibition Hall and will be made available during all break times throughout the event. 

Q. Will delegates be catered for across the event?
A. All delegates will receive arrival Tea & Coffee, Morning Tea, Lunch and Afternoon Tea. If you have purchased the Face-to-Face ticket plus the Welcome Function, Drinks and Canapes will be provided at the evening event on the Thursday night.

Q. Where do I go when I arrive at the venue?
A. Please head to the Velg Training Registration Desk – you won’t be able to miss us!

Q. Will I receive a Statement of Attendance for my professional development records?
A. Yes, please see how you will receive them based on your ticket type below:

• Face-to-Face tickets: A Statement of Attendance will be sent out electronically along with the recordings and resources to your registered email 7 days post Conference.
  • If you miss the event and watch the recordings post-event, you can register to receive a Certificate of Completion via the link on the recordings page.
• Recordings Only: You will receive an email with the link to the recordings and resources.
  • Once you have watched them you will need to register to receive a Certificate of Completion via the link on the recordings page.

Q. How do I provide feedback on the conference?
A. You will be provided with a link to our Feedback form post-event, along with a link to access the Recordings and Resources.

If you would prefer to provide specific feedback, you can email events@velgtraining.com

Q. Where are the lifts located?
A. The lifts are located on each level within the venue and are clearly marked.

Q. Where are the toilets located?
A. Multiple toilets are located on each level within the venue and are clearly marked.

Q. I would like to interact with my peers at the conference via social media, will there be wireless internet (Wi-Fi) available?
A. Yes, free Wi-Fi will be provided. More information about access will be released closer to the Conference and will be provided in the Conference Handbook.

Q. Can I come and go from sessions?
A. Absolutely, but please be understanding of other participants and keep disruptions to a minimum. 

Q. I am interested in several sessions and some of these conflicts. Is there any way I can access the training for conflicting sessions?
A. Yes, all attendees, regardless of ticket type, will receive a link to their registered email address within 7 business days post-conference with access to all session recordings and resources. 

Q. Do I need to carry the lanyard with me?
A. Yes, you need to wear your lanyard at all times as this will grant you access to all areas of the Conference.

Q. What happens if I forget my lanyard on Day 2?
A. Please visit a Velg Training Staff member at the Registration Desk and they will arrange for a new lanyard to be printed. 

Q. Do you have a Cloak Room?
A. Yes, Access for the Cloak Room will be available on Friday 31 October 2025.

Q. Is there anywhere I can charge my phone/laptop?
A. GCCEC have charging stations available throughout the venue. However, there will be a cost associated with this service.

Q. Where can I find a First Aid Kit?
A. If you require first aid assistance, please go to the GCCEC Registration Desk located on the ground floor.

 Q. Is there parking at the venue?

A. Undercover car spaces are available for short-term parking, including two EV chargers. 

Click here for more information about transportation and parking.

Q. What is the location of the venue and is there an Access Map?
A. Please refer to the Access Guide and Location & Access Map for further information.

Q. Where can I get a Taxi from?
A. The Taxi Rank can be found outside the main entrance of the GCCEC.

Group Discounts:

Q. There are a number of staff at my organisation that want to attend the 2025 National VET Conference, can I receive a volume discount?
A. Yes, group discounts are available when registering multiple attendees for this event.

• If five or more attendees are being registered, a discount of 5% will apply. This discount will apply for up to and including nine attendees.
• If 10 or more attendees are being registered, a discount of 10% will apply.

Please email events@velgtraining.com if you have more than 10 attendees wanting to attend the event.

Refunds & Privacy Statement:

Q. Can I get a refund if I am unable to attend the conference on the day?
A. Please refer to our Refund Policy page.

Q. What is Velg Training’s Privacy Collection Statement
A. Click here for our full Privacy Statement.

Registration:

Q. When can I register for the 2025 National VET Conference?
A. Registration will open soon!

Q. When do registrations for the 2025 National VET Conference close?
A. Online Registrations for 2025 National VET Conference tickets will close at 16:00 pm on 25 October 2025. Please note: Any registrations received after this date can be processed manually by a member of Velg Training Staff, by emailing events@velgtraining.com

Q. What types of ticket options do you have available?
A. The two ticket types available for the 2025 National VET Conference include:

• Face-to-Face + Welcome Function Ticket
• Recordings Only

Q. I have registered for the Face-to-Face ticket . What happens now?
A. Once payment has been made you will receive an email with your ‘Paid Tax Invoice’ and a confirmation email that advises you are registered into our system. All you need to do is come to our Registration Area and register through the Kiosk Stations.

Q. What happens after the event concludes?
A. A link will be sent to the email attached to your Registration within 7 business days post-conference allowing you to access recordings and resources for up to 90 days.

Q. I have registered for the Recordings Only ticket. What happens now?
A. Once payment has been made you will receive an email with your ‘Paid Tax Invoice’ and a confirmation email that advises you are registered in our system. A link will be sent to the email attached to your Registration within 7 business days post-conference allowing you to access recordings and resources for up to 90 days.

Q. Can I do a walk-in registration?
A. Whilst not recommended, we can process a registration on the day, please proceed to the Registration Area.

Q. I have registered for the 2025 National VET Conference however I am unable to attend, can I send someone in my place?
A. Yes you can, please note that all name changes will need to be submitted in writing to Velg Training no later than Monday 20 October 2025 to ensure that the registration reflects the new attendee details. Please email events@velgtraining.com with the name and dietary requirements.

Q. Is there a one-day ticket option?
A. There are no one-day ticket types available for purchase on our website. Please contact Velg Training at events@velgtraining.com for a team member to raise a manual Tax Invoice for the event.

Sponsorship:

Q. Where do I find the 2025 Sponsorship Handbook?
A. Click here to access a copy of the 2025 Sponsorship Handbook.

Q. How can I apply for sponsorship for the 2025 National VET Conference?
Click here for a copy of the Application & Payment Form - please send it via email to sponsorship@velgtraining.com 

Please ensure that our Terms and Conditions have been signed on page 16 before uploading.

Q. Can I purchase an additional Booth Monitor ticket?
A. Yes, all you need to do is request an additional ticket/s by emailing us at sponsorship@velgtraining.com. We will then send you a Tax Invoice for payment.

Q. Can I purchase a ticket for staff members to attend the 2025 National VET Conference as a delegate?
A. Yes, all you need to do is request an additional Sponsor Delegate ticket by emailing us at sponsorship@velgtraining.com. We will then send you a Tax Invoice for payment.

Q. Who is handling the Booth build?
A. ExpoNET is the supplier for all Exhibition Booth builds. They will be your point of contact for all booth related questions. 

Contact details:

ExpoNET (QLD)
Varsha Kumar
Email: varsha@exponet.com.au
Phone: 02 9646 7000
Website:  www.exponet.com.au

Q. I want to add furniture and/or AV to my Booth?
A. If you would like to add furniture or AV to your Booth, please contact ExpoNET.

Q. Where do I go when I first arrive?
A. Please see the Velg Training staff at the Sponsors Registration Desk outside hall 1 & 2 to register and collect your conference bag.

Q. When can I bump in and bump out?
Bump in: Wednesday 29 October 2025 between 3:00 pm - 6:00 pm and Bump out: Friday 31 October 2025 at the conclusion of afternoon tea. 

Q. Can I bump out early?
A. It is highly recommended that bump-out occurs after Afternoon Tea on Day 2 of the event.

Q. Do I have to supply my own HiVis Vest when bumping in and out?
A. Yes, you are required to supply your own HiVis Vest and this must be worn at all times during bump-in and bump-out.

Q. Do you have a Cloak Room?
A. Yes, Access to the Cloak Room will be available on Friday 31 October 2025.

Q. Is there anywhere I can charge my phone/laptop?
A. If your device charger/power lead has been tagged and tested, you may use the power outlets supplied in your booth.

Otherwise, GCCEC have charging stations available throughout the venue. However, there will be a cost associated with this service.

Q. Will there be a Delegate Listing supplied to Sponsors?
A. Yes, there will be a Delegate Listing available to Sponsors in 2025 for those attendees who have opted-in to having their details provided to Sponsors.

(Please note: The Delegate Listing will contain, organisation name, email address and contact name.

Q. Where can I find a First Aid Kit?
A. If you require first aid assistance, please go to the GCCEC Registration Desk located on the ground floor.

Q. Will there be wireless internet available?
A. Yes, free Wi-Fi will be provided. More information about access will be released closer to the Conference.

Q. Do I need to carry the lanyard with me?
A. Yes, you need to always wear your lanyard. Please note that only Sponsor Delegates can attend the conference sessions.

Q. What happens if I forget my lanyard on Day 2?
A. Please visit a Velg Training Staff member at the Registration Desk outside Exhibition Hall 2 and they will arrange for a new lanyard to be printed.

Q. Where are the lifts located?
A. The lifts are located on each level within the venue and are clearly marked.

Q. Where are the toilets located?
A. Multiple toilets are located on each level within the venue and are clearly marked.

Q. Is there storage for Booth boxes, empty suitcases etc?
A. There will be limited on-site storage facilities for packing materials and boxes behind the Exhibition build.

Q. When do Satchel Inserts need to be delivered to the Velg Training office?
A. For the Sponsors who have this included in their package, the satchel inserts will need to be sent to Velg Training by September 12th 2025.

Q. How many Satchel Inserts are required to be delivered to Velg Training?
A. The amount of Satchel Inserts will be posted here shortly.

Q. Can Sponsors donate a prize at the conference?
A. All Prize draws are to be facilitate by the Sponsor’s Booth, independently. This is an excellent way to encourage personal interaction direct with delegates (business card draw or similar).

Q. What are the meal times for Sponsors?
A. Booth Monitor/s will be served their catering, 30 minutes before the delegate’s meals are served. Sponsor Delegates will eat at the nominate break times in the official program.

Q. Can I put a free standing banner in one of the presentation rooms?
A. Platinum, Gold, and Silver Sponsors are entitled to provide banners (as per the Sponsorship Package Inclusions) to a Velg Training staff member during bump in.

Q. What are the dimensions of our Booth?
A.
Platinum 6mx6m booth
Gold 6x3m booth
Silver 3mx3m booth
Bronze 3mx3m booth
Premium 3mx3m booth
Standard 3mx3m booth

Q. What are the inclusions in our Booth?
A. Please refer to the 2025 NVC Sponsorship Handbook to find out about your package inclusions.

Q. What are the Payment and Cancellation Conditions?
A. Click here to access a copy of the 2025 NVC Sponsorship Handbook and refer to Terms and Conditions of Contract.

Q. What happens if there is an 'Unavoidable Occurrence'.
A. In the event that the Conference/Exhibition/Event is cancelled or delayed through no fault of Velg Training and/or the venue operator including but not limited to fire, flood, labour disputes, natural disasters, acts of God(s), health disasters, government directions, civil disorders, riots, insurrections, work stoppages, slow downs or disputes, or other similar events then the Exhibitor/Sponsor shall not be entitled to any refund or claim for any loss or damage.

Q. Can you cater for my dietary requirements?
A. Yes you can do this by either emailing us at events@velgtraining.com or logging into your profile on the Velg website and updating the dietary fields.

Q. If I have supplied special dietary requirements where would I locate them?
A. All special dietary requirements are located on the clearly marked catering station inside the Exhibition Hall. For people with Vegetarian, Gluten Free and Vegan, these will be all catered for at any of the Catering Stations.

If you have any difficulties locating these, please see a member of Velg Training Staff at the Registration Desk who can assist.

Q. I forgot to advise of my dietary requirements.
A. Unfortunately we will be unable to cater for those dietary requirements on the day of the event as all dietaries are sent to the venue one week prior.

Q. What are the freight instructions for sponsors?

A.  Coming soon!